FedEx International MailService®

FIMS FAQ

What is FIMS (FedEx International Mail Service)?

FIMS is a simple, economical solution for mailing items to international destinations. FedEx carries your package to a FedEx sort facility, while the local postal authority carries your package to final delivery.

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What if I don’t see my package?

Shipments must be received and processed by the FedEx mail center before postal information will be available for your shipments. Up to 5 days may be required before shipments will be visible after they have been received by FedEx.

A shipment may show received, but not processed at the FedEx mail center. Up to 2 additional days may be required for the shipment to be processed and show as processed with associated postal information.

Shipments received by FedEx may be tracked from pickup to receipt at the mail center by entering the FedEx International Service Air Waybill number in the tracking page at fedex.com.

Call FIMS Customer Service for additional information, 888.339.6245.

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What if my package is showing submitted to customs for an extended period?

The most common cause of customs delay is commodity declarations. Commodity declarations can be misunderstood because they do not translate well into the language used at the destination postal administration. Additionally, the commodity declaration may not be simple, requiring extended review by postal inspectors.

One other common source of customs delay is a customs value declaration that does not seem reasonable for the commodity description.

You are advised to have the FIMS Team review your commodity declarations for appropriateness and postal efficiency. FedEx can make recommendations that may improve the efficiency of postal clearance for your shipments. Your FedEx sales executive can facilitate this review.

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What if my package shows one or more delivery attempts?

Check to determine if the recipient has received communication from the local postal authority regarding the shipment. Encourage them to contact their local postal branch to coordinate a pick up or delivery.

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How do I contact FedEx?

Please call 1.888.339.6245 or contact your Account Executive

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Please Note

FedEx International Mail Service provides an additional level of visibility to your economical international shipping, however this is not a tracking process. As FedEx hands your package off to a local postal authority, there can be a lag time of 2—5 days where your package is not visible. Not every country scans their packages or performs a full set of scans. FedEx is not responsible for packages once they have been handed off to the local postal authority.